Thor Motor Coach
  • Elkhart, IN, USA
  • Full Time

Job Description

The IT Service Desk Admin responsibilities focus on supporting IT administrative responsibilities including purchasing, auditing, and asset tracking. Strong communication, organizational skills, and attentional to detail are required.

Responsibilities

  • Ensure that the Service Desk phone line is monitored as needed.
  • Minor troubleshooting of technical problems pertaining to desktops, laptops, peripherals, and basic software issues.
  • Assist in the maintenance of the loaner library.
  • Oversee the purchasing, delivery, and tracking of all IT assets and inventory.
  • Schedule and coordinate vendors for repairs, purchases, and other logistics.
  • Oversee the process of shipping/receiving hardware for return, exchange and/or repair.
  • Occasionally pick-up and/or deliver computer related items from/to a vendor or facility.
  • Coordinate and manage auditing tasks including working with internal and external auditors.
  • Review the daily backup operations and security reports/events.
  • Train end users one-on-one and in group settings.

 Job Requirements Knowledge & Skill Requirements

  • Excellent written, documentation, and verbal communication skills with the ability to explain problem description in details on an end-user level.
  • Develop technical documentation for training, software use, user procedures, and as-required project deliverables.
  • Evaluate and interpret end user information requirements.

Education and Experience

  • 4 Year college degree in computer science, MIS, or CIS or equivalent work experience preferred
  • 2+ years of IT/IS experience in a manufacturing environment preferred
  • Understanding of Sarbanes-Oxley compliance a plus

Pre-Employment Drug Screen. EOE

Thor Motor Coach
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